When I call someone can they hear me but I cant hear them?

 

People can't hear me when I talk

How to troubleshoot situations when I can hear others but they can't hear me, in calls using Toky

Written by Carlos
Updated over a week ago

When you make or receive calls using Toky, and you notice people cannot hear you, but you can hear them, it is usually an indication of a misconfigured microphone.

Before you follow the configuration tutorials, please make sure that:

• Your microphone is not manually muted (using the on/off switch), and

• Your microphone is not muted at the Operating System level (muted in Sound Settings of Mac/Windows).

• Check if your microphone is correctly configured. You can see this article for Windows and this for Mac, Toky.

After verifying everything is right at the operative system level, please check the following tutorials to have this issue fixed:

• How to configure your microphone.

• To try your microphone settings without needing to call another person, please use our echo test: https://app.toky.co/tokyrobot.

• If the problem persists, please review our general microphone troubleshooting article.